FAQ's

Frequently Asked Questions

Any further questions please call: 01938 810441 (09:00-16:30) or email: info@wllr.org.uk

We recommend booking in advance if possible via the ‘Timetables’ page, especially during busy periods, school holidays and special events, to secure your desired train time and date.

All of our Catering Services: Afternoon Tea, Whisky & Gin Tasting, Fish & Chips Train, and Picnic Hampers, must be pre-booked online. Catering bookings normally close at least 12 hours before train departure time.

On-the-day tickets can be purchased from our booking offices at Llanfair Caereinion & Welshpool Raven Square Stations on most operating days. However, we can not guarantee space for walk-up passengers at busy periods.

Ticket prices vary and can be found on our ‘Journey Options & Fares’ section. Please book tickets online via our ‘Timetables’ page where possible.

We encourage visitors to ‘Gift Aid’ their fare if possible as this allows us to claim back some of the tax you pay to the government as a donation to the charity.

Most Standard Class return tickets are sold as a timed departure from either Llanfair Caereinion or Welshpool with the flexibility to return on any later train (subject to available seating capacity).

Members Concessionary and Discounted tickets (e.g. HRA, Great Little Trains, Rail Staff Leisure) can be booked online. The relevant discount card must be presented when boarding the train.

Group discount for 10 or more prebooked adults. Contact us for more information.

Single and intermediate station tickets can only be purchased on-the-day from our booking offices or the train guard (cash only).

We will need to scan the barcode from your e-ticket when you arrive at the station. Please have this available, either electronically on a smartphone or tablet, or as a printout of your confirmation email.

Our trains operate most weekends and selected midweek days from April to October, and daily during school holidays. Please select the ‘Timetables’ page to see our full year calender.

Different timetables operate throughout the year. Please select the ‘Timetables’ page and click on your preferred date to bring up the times of trains for that day.

A pdf paper timetable can also be downloaded from the ‘Working Timetable’ link on our ‘Timetables’ page.

Our normal timetabled trains allow you to enjoy the full length of our line on a sixteen mile round trip (lasting approximately two hours) from Llanfair Caereinion to Welshpool and back, including crossing over the River Banwy and famous climb up Golfa Bank.

If you are visiting during a Special Event, please see the relevant event page for details of your experience.

All our trains are hauled by a vintage steam (or depending on operational requirements, sometimes a heritage diesel) locomotive. Check the planned engine operating on your date via the ‘Locomotive Roster’ page, up to two weeks in advance.

You will ride in historic carriages from around the UK, Europe and Africa. Many of our carriages have open balconies which offer a unique perspective to your journey.

Yes, you will see the locomotive pulling your train at several times during your visit. You will see the engine taking on water at Welshpool and the platform at Llanfair Station is an ideal spot to get up close and take photos, where the crew will often be happy to have a chat and answer questions.

Our main station is at Llanfair Caereinion (SY21 0SF), with the greatest choice of journey times and options. We recommend starting your journey here if possible.

Our Welshpool Raven Square Station (SY21 7LT) is located approximately 1 mile from the mainline railway station.

Please double check your e-ticket for your selected boarding station and departure time. We are unable to hold trains or offer refunds for missed departures.

Llanfair Caereinion Station – SY21 0SF

Welshpool Raven Square Station – SY21 7LT

Yes – we welcome well behaved dogs on the majority of our Standard Class trains, in our stations and tearoom. Please ensure you purchase a dog ticket before travel.

Dogs are NOT permitted in our First Class Carriage (due to the heritage fabric), on Catering Services, or during some Special Events (please check the specific event tickets for details).

Members Free Travel is available on the majority of our Standard Class trains. Please book a member’s ticket online, or from one of our station booking offices (subject to availability) before travel. A valid membership card must be presented to station staff.

Members receive a 50% discount on First Class Travel. Tickets should be booked online and a valid membership card must be presented before travel.

Members concessionary travel is not available during most special events or on catering services. Please see the specific event tickets for details.

Yes. We are proud to be a leader in visitor attraction accessibility and the majority of our Standard Class trains are wheelchair accessible. Two of our vintage carriages have been specially adapted to accommodate wheelchair users.

Please contact our team on 01938 810441 before booking your tickets so we can ensure a space is available for your party.

Unfortunately, we can not accommodate larger motorised wheelchairs or mobility scooters.

Our heritage SLR First Class and Catering carriages, as well as our replica Pickering carriages, are not wheelchair accessible and have a step-up. 

A full Access Statement can be downloaded from the ‘Timetables’ page.

Both our stations at Llanfair Caereinion & Welshpool Raven Square have large free car parks including disabled bays.

Our Llanfair Caereinion Station has two electric vehicle charging points operated by Podpoint (type 2, 22kW).

There is no parking at any of our intermediate stations.

Our Llanfair Station Tearoom is normally open 7 days per week, March – October, and provides a range of hot and cold food, cakes, drinks and snacks (a full menu can be downloaded from the ‘Facilities & Accessibility’ page).

Local residents can apply for a 10% discount card for use in our Tearoom (subject to terms and conditions).

Seating is available in our Tearoom, with additional space in an outdoor covered marquee.

You are welcome to take-away food and drink from our Tearoom on the train.

There are no toilet facilities on any of our trains.

Our Welshpool Station Shop serves a selection of hot and cold drinks, snacks and ice cream.

Please contact us in advance for any dietary requirements when booking catering options.

Please note: We cannot offer Gluten Free options on our Fish and Chip trains.

Yes, both Llanfair Caereinion and Welshpool Station Shops are open on all operating days with a range of branded gifts, toys, locally sourced produce, models and books.

We encourage contactless payment where possible.

Welshpool & Llanfair Light Railway - Customer Support Team

Do you love helping people? Join our Customer Support Team:

  • Deal with customer queries and offer information and advice.
  • Help to ensure all visitors have a positive experience.
  • Assist with keeping our background administration up to date.
  • We offer a traditional service where customers can talk to ‘real people’ if they want to.
Welshpool & Llanfair Light Railway - Archives & Education Team

Do you love building and sharing detailed records of history? You might enjoy volunteering in our Archives and Education Team:

  • Help to find and store accurate and detailed records of our history.
  • Gather and record oral and written memories of our railway’s past.
  • Share our heritage stories with community and school groups.
Welshpool & Llanfair Light Railway - Events Team

Do you like making good things happen? Could you help us to organise our special events?

  • Be part of the team planning and running special events throughout the year.
  • Vintage weekends, children’s events, themed events and the annual steam gala.
  • You can help with just one event or several during the year.
Welshpool & Llanfair Light Railway - Museum & Visitor Centre Team

Do you love museums and heritage centres? You might enjoy volunteering in our Llanfair Connections Visitor Centre:

  • Meet and greet visitors.
  • Open weekends and school holidays from March to October.
  • Support children’s activities and learning.
  • Support heritage conservation and visitor interest.
Welshpool & Llanfair Light Railway - Buildings & Grounds Gang

Do you want to help us to keep our station sites looking tidy? Can you spare some time on Tuesdays or Wednesdays?

Then join our Buildings and Grounds Gang:

  • Help to keep our stations and facilities well cared for.
  • Carry out routine and general maintenance as part of a team.
  • Regular Tuesdays and Wednesdays throughout the year.
  • Join the team on a regular or occasional basis.
Welshpool & Llanfair Light Railway - Lineside Vegetation Gang

Do you want to help us to keep our railway line looking tidy? Can you spare some time on occasional weekends - one weekend per month or less?

Then join our Fence-to-Fence gang:

  • Be part of the team managing vegetation alongside the railway line.
  • Work outdoors as part of the team.
  • Regular two-day weekends throughout the year.
Welshpool & Llanfair Light Railway - Track Gang

Are you happy working outside in the fresh air? Do you love the satisfaction of seeing a job well done?

  • Be part of our track gang, maintaining eight miles of railway track.
  • Work outdoors as part of the team.
  • Repairs and routine maintenance.
  • Weekday operations – currently every Friday.
  • Light tasks included, so no need for physical strength.
  • Reasonable mobility is required.
  • Supervision and training provided.
Welshpool & Llanfair Light Railway - Engineering & Workshops

Do you love tinkering with cars? Then you’ll love volunteering in our engineering workshop!

  • Maintain and restore heritage locomotive engines.
  • Fabrication, fitting and machining of specialist parts.
  • Well-equipped workshop and facilities.
  • Both specialist and general roles.
  • Full training and supervision provided.
Welshpool & Llanfair Light Railway - Shopkeeper

Do you want to volunteer and prefer to be indoors? Then join our busy station team as a Shop Keeper:

  • Serving customers in our station shops.
  • Restocking shelves.
  • Helping visitors with their purchases.
  • Full training provided.
  • Can be combined with the Assistant Station Master role if desired.
Welshpool & Llanfair Light Railway - Locomotive Team

Do you dream of being a train driver? Make your dream come true!

  • Learn ‘footplate roles’ from Fireman through to Steam Engine Driver.
  • Train on heritage steam and diesel engines.
  • Drive our interesting and challenging line.
  • Shunt rolling stock around the stations.
  • Full, progressive training provided.
Welshpool & Llanfair Light Railway - Guard : Signalman

Are you looking for a new volunteering experience? How about becoming a Guard or Controller Blockman for our heritage trains?

  • Manage all aspects of passenger train journeys.
  • Oversee train movements and timekeeping.
  • Help visitors to their seats and check tickets.
  • As Controller Blockman, take control of signals and points.
  • Full training provided.
Welshpool & Llanfair Light Railway - Station Master

Do you enjoy making people happy? Then you’ll love volunteering as our Station Master!

  • Despite the title, women are very welcome too!
  • Oversee smooth operation of the station site.
  • Ticket sales.
  • Ensure station safety and cleanliness.
  • Make our visitors feel welcome.
  • Full training provided.
  • Start with Assistant Station Master role if preferred.

Volunteer Enquiry Form

Please complete the following information so that the Volunteer Liaison Office can deal with your enquiry. The information helps us to consider where we might be able to place you.